Surveylocal

Arizona Fire & Ice Cooling and Heating

Phoenix, AZ get directions

98%

recommend 79 surveyed
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Aug 07, 2017
Wade is very professional and always explains any issue with my AC in a way that is understandable. When he leaves our property the problem that I had is fixed on the first call. I don't have to call him back. His experience doesn't cost you more! We are very satisfied and not hesitate to recommend him to everyone.
suggestions

Have been very happy. No changes needed.

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Aug 01, 2017
Fire and Ice are very honest. It's also a local business so that's great too.
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Jun 28, 2017
Very honest and Professional Service. Wade explained the entire process service in follow through with all the promises.
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Jun 08, 2017
I have been using Wade for many years and he is extremely knowledgeable and professional whenever I deal with him. He doesn't push anything on to you. He gives you peace of mind because he is someone you can trust.
suggestions

Everything has been great. They are keeping up with the times and I love how your receipt is sent directly to your email now when the work has been completed.

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Jan 18, 2017
Excellent Response time. Very professional. Diagnosed and replaced unit with retrofitting a faulty area! Service was awesome!! Very knowledgeable about products and the industry
suggestions

Nothing!

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Nov 07, 2016
No bullshit talk and just good fast service
suggestions

Just keep doing what you are doing

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Nov 04, 2016
Prompt Service and Competative pricing.
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Oct 14, 2016
Had true believable responses for my questions. He was willing to give me confidence in the air conditional that I have. He supplied me with a plan for what to do when my 30 year old system gives up the cool. and was able to keep it working.
suggestions

Have more service reps like mine.

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Sep 09, 2016
The tech who came to my house was very knowledgeable and professional. I asked his opinion on a work order I received from another company months ago but decided not to have the repairs made. He educated me to how some companies in the industry operate with their techs working on commission and that not everything on that repair order needed to be done. Thank you very much for fixing my A/C and educating me!
suggestions

As a result of my experience: nothing.

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Sep 05, 2016
friendly, honest, prompt
suggestions

nothing

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Aug 17, 2016
Very professional and took the time to explain what the problem was and how it was fixed.
suggestions

Be more aware of their surroundings. Our Repair man hit my ceiling light fixture with his latter on the way in.

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Aug 15, 2016
Always know that the job will be done and done right. This company is probably one of the best out there. Service is professional and extremely thorough
suggestions

absolutely nothing to improve upon as honestly, I have never dealt with a better service provider.

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Jul 27, 2016
They respond and show up on time.
suggestions

Keep up, the good work

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Jul 25, 2016
Very good job and soooo fast. My AC was out and it was to be 109 this day. They first said several day wait, but got a job done early and came out the same day. I am very please with the service.
suggestions

You cannot improve on perfect. Good job....

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Jul 18, 2016
Wade was booked full with other jobs but still managed to fit me in and fix my A/C the same day that I called.
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Jul 14, 2016
Wade was so knowledgable. I had 2 other companies that told me I needed a new air conditioner. Wade immediately told me I didn't need a new air conditioner but just a new coil. He knew so much more then the other companies. He explained everything to me and told me he would be back Sunday to put the part in. The entire staff was very professional and very friendly. I recommend this company to everyone.
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Jul 08, 2016
Fast professional service
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Jun 28, 2016
They get results
suggestions

don't change a thing

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Jun 24, 2016
On time, professional
suggestions

Nothing, a great experience

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Jun 22, 2016
With the record breaking heat wave this past weekend, one of our AC units stop cooling Sunday evening. The next morning I called another company nearby who could come the next day. Called AZ Fire & Ice because they looked near us and could come later in the day. Fixed it that afternoon. Wade and Larie were both most professional and helpful....great job! We have their cards to give to 3 other neighbors this week for those "just in case" times.
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Jun 20, 2016
Described the issues clearly. Fixed the issues quickly. Tech was nice to work with and clean.
suggestions

None that I can think of. I rate them 5 Star!

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Jun 20, 2016
I would highly recommend Az Fire and Ice. Wade is Trustworthy, knowledgeable, courteous and very efficient. Service is excellent,! Our air conditioner units always seem to break down on holidays or on weekends , our messages are alway returned promptly. Wade and Larie are an excellent team and a pleasure to work with. I love that they are a small, local business . We have used Az Fire and Ice for 5 years now and will always use their services! After dealing with several other companies and being very disappointed you appreciate how knowledgable and professional Az Fire and Ice is. I have recommended Fire N Ice to others and they were very pleased with the service as well !
suggestions

Top of their game, no improvement needed !

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Jun 18, 2016
Very friendly and professional. Work performance was excellent.
suggestions

Nothing

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Jun 15, 2016
efficient
suggestions

I think their great

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Jun 13, 2016
I appreciate the honesty and wonderful customer service.